Legal
Refund Policy
All sales are final. Colorware does not offer refunds, in full or in part, for any reason.
Why
A Colorware key is a digital product delivered the moment payment clears, and it can be used straight away. Once a key has been issued it cannot be taken back or resold, so there is nothing to return. By completing a purchase you agree to this and waive any right of withdrawal that would otherwise apply to digital content delivered immediately.
Before you buy
- Colorware runs on Windows 10 and 11 only. It does not run on macOS, Linux, consoles or in a virtual machine.
- A key is bound to the first PC that launches it and cannot be moved to another PC.
- A weekly key lasts seven days from the first launch, not from purchase.
- If you are unsure whether it will suit you, buy a weekly key rather than lifetime.
What is not a refund
If you were charged twice for one order, or paid and never received a key, that is a delivery problem, not a refund request. Contact support through the Discord linked inside the app with your order email and we will put it right by delivering the key you paid for.
Chargebacks
Opening a payment dispute or chargeback instead of contacting support results in the key being revoked immediately and future purchases refused.
Reseller purchases
If you bought from a verified reseller, their refund policy applies to your order and their support handles it. Our resellers also sell Colorware on a no-refund basis.